1. What is Marshall Cavendish Digital?
A customizable, Web-based, digital collection of reference works featuring remote access and the same high-quality, well-illustrated, authoritative, accurate, and in-depth content for which Marshall Cavendish is known.
2. What titles are available in Marshall Cavendish Digital?
AVAILABLE NOW
America in the 20th Century
Ancient and Medieval World
Animal and Plant Anatomy
Aquatic World
Birds of the World
Civil War
Colonial America
Dinosaurs
Diseases and Disorders
Drugs and Society
Earth and Physical Sciences
Economic Literacy and Personal Finance
Elements
Explorers and Exploration
Exploring American History: 1550 to 1877
Exploring Ancient Civilizations
Exploring Earth and Space Science
Exploring Life Science
Exploring Mammals
Exploring the Middle Ages
Exploring Technology
Facts about Drugs
Family Health
Food and Nutrition
Gods, Goddesses, and Mythology
Great American Writers
Great World Writers
Growing Up with Science
Habitats of the World
Health Encyclopedia
How It Works
Insects and Spiders of the World
International Wildlife
Inventors and Inventions
Life Sciences
Muslim World
The Old West
Open for Debate
Peoples of Africa
Peoples of Eastern Asia, Australasia, and the Pacific
Peoples of Europe
Peoples of the Americas
Peoples of Western Asia
Popular Contemporary Writers
Renaissance and Reformation
Reptiles and Amphibians
Sex and Society
Supreme Court Milestones
Technology and Applied Sciences
Wildlife and Plants of the World
World and Its Peoples: The Americas
World and Its Peoples: Eastern and Southern Asia
World and Its Peoples: Europe
World and Its Peoples: Middle East, Western Asia, and Northern Africa
World and Its Peoples: Sub-Saharan Africa, Australasia, and the Pacific
World War I
World War II
3. What do you mean by "level-specific collections"?
When signing up for a free trial, you will be asked to choose one of five collection options (i.e., Upper Elementary and Middle School, High School, Community College, Public Library, and All Titles). The specific titles that are then made available to you for your free trial will be based on that choice. Selection of the titles included in each collection is based on reading levels and curriculum standards that correspond to each collection option.
6. How much does a title cost? Are discounts available to consortia members?
Because of the many variables associated with product pricing (for example, population served), to obtain the most current applicable pricing, please contact your local sales representative (Our sales Reps) or Marshall Cavendish directly at customerservice@marshallcavendish.com or by telephone at 1-800-821-9881.
7. Is there a limit to the number of simultaneous users?
We provide access to unlimited simultaneous users. However, for reasons of security, detection of unauthorized usage might lead to temporary limitations.
8. Is remote access available?
Yes. Users may access Marshall Cavendish Digital from remote locations following log in and authentication by their home institution.
9. Do you offer library card holders access to Marshall Cavendish Digital?
Yes.
10. Are MARC Records available for Marshall Cavendish Digital?
Marshall Cavendish Digital will make MARC Records available to customers upon request.
11. Are user statistics available?
Yes, statistics are compiled in Usage Reports and COUNTER Reports. Library administrators and other authorized users may access these statistics by clicking For Librarians in the left-hand panel of the Home Page. For additional information about usage statistics, click Report FAQs.
12. What are the system requirements for accessing Marshall Cavendish Digital?
Browsers: We support most current browsers, including Firefox, Internet Explorer, Netscape, Safari, and Chrome. If you encounter problems with other browsers, please contact us about what browser you are using and what problems you are experiencing.
Windows: IE 6 and above, Firefox 1 and above, Opera 9 and above, Netscape 8 and above, Chrome 6 and above.
Linux: Firefox 1 and above, Chrome 6 and above.
Mac: Safari 1.x, Chrome 6.x.
Flash: Please install the latest flash player compatible with your browser. Flash player 10 is required to maximize user options.
Javascript: Javascript has to be enabled in the browser for the full functionality of the site.
Pop-up blockers: If pop-up blockers are installed, some dictionary features and any other function that requires Marshall Cavendish Digital to open a new window will not work. Activation of advertising blocks (for example, Adblock in Firefox) will affect functioning of the site.
Internet connection: A broadband connection is the ideal way to access Marshall Cavendish Digital. Dial-up users may face delays in downloading.
13. With which browsers is Marshall Cavendish Digital compatible?
Partial list:
Firefox for Windows
Internet Explorer for Windows
Internet Explorer for Macintosh
Netscape for Windows
Netscape for Macintosh
Chrome for Windows
Chrome for Macintosh
Safari for Windows
Safari for Macintosh
If you encounter problems with other browsers, please contact us about what browser you are using and what problems you are experiencing.
14. Is the site accessible to visually impaired users? Is the site ADA compliant?
Marshall Cavendish Digital is working toward full compliance with the Web accessibility provisions of the Americans with Disabilities Act (508 compliance).
15. Are widgets available for accessing content in Marshall Cavendish Digital?
Yes, two widgets are available and can be obtained from Library Promotional Materials using your librarian or administrator login information. One widget allows you to initiate a search of Marshall Cavendish Digital directly from your library homepage. The other widget provides a direct link from your library homepage to your Marshall Cavendish Digital collection.
16. Do you have materials that can be used to promote the resources that are available in Marshall Cavendish Digital?
Yes, downloadable and customizable tent cards and posters are available. These items can be obtained from Library Promotional Materials using your librarian or administrator login information.
17. Do you have materials than can be used to help students with the login process for Marshall Cavendish Digital?
Yes, downloadable and customizable access cards are available. These items can be obtained from Library Promotional Materials using your librarian or administrator login information.
18. What should I do if I have trouble logging in?
Trial Users, please contact customer service at customerservice@marshallcavendish.com. All authorized users of Marshall Cavendish Digital should be able to gain access following authentication. If you have trouble, contact your library administrator for instructions concerning User Name and Password. Please note that passwords are case sensitive.
19. How do I create a personal folder?
Click on My Folder at the top of your screen and follow the instructions for registering. Before you can use your own My Folder account, you must agree to use it properly. Marshall Cavendish Digital is not responsible for loss of folder contents if you forget your password.
20. How long will my personal folder last?
Your personal folder will last for the length of your institution's subscription. During the subscription period, authorized users can export and save folder contents to home accounts for ongoing use.
21. What kinds of browsing are available?
Content can be browsed by curriculum-related subject categories and by titles of individual works. Users can also browse content by Photographs, Drawings and Diagrams, Maps, Time Lines, and Flags, although all these media are not present for every title. Some title-specific media, such as Subjects, Narrative Order, Glossary, and Research Tools, are available when browsing by title but not when browsing by category.
22. What kinds of searching are available?
Users can conduct a general Quick Search, or they can conduct a more refined search by using the Advanced Search feature and setting precise search criteria. Quotation marks can be used to search for exact phrases in either situation. QUICK SEARCH provides results based on main textual content only. ADVANCED SEARCH provides guidance for generating search criteria to yield targeted results. Users can search textual content, one or more media type, one or more title, one or more category, or their entire Marshall Cavendish Digital library using Advanced Search. Text-related search results are initially prioritized by relevancy, with articles whose titles completely satisfy the search criteria being listed first. Users may also choose to sort results alphabetically or by relevancy. When an article is selected from the text-related results list, the keywords are highlighted in the resulting content pages, with multiple colors available to distinguish terms in compound keyword searches. The user can turn the color highlighting on or off at any point. If an Advanced Search is restricted to media elements, the results will be displayed as a thumbnail gallery. ALL SEARCHES automatically include singular and simple plural forms of nouns except when quotation marks are used around a search term or phrase.
23. Does Marshall Cavendish Digital support federated searching?
Yes, Marshall Cavendish Digital is compliant with readily available federated search software programs.
24. How does Marshall Cavendish Digital translate its content?
The translations of Marshall Cavendish Digital content are computer-generated translations powered by Google Translate. The purpose of this feature is to provide rough translations of text elements in all of the languages supported by Google and thereby broaden the accessibility of the site. Because the translations are automatically generated by Google Translate, Marshall Cavendish does not have direct control over exactly how the content is translated or displayed. To learn more about Google Translate, visit http://translate.google.com/support/.
25. What languages does Marshall Cavendish Digital offer for translations?
Google Translate currently supports the following language options:
Afrikaans
Albanian
Arabic
Belarusian
Bulgarian
Catalan
Chinese (Simplified)
Chinese (Traditional)
Croatian
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French
Galician
German
Greek
Hebrew
Hindi
Hungarian
Icelandic
Indonesian
Italian
Irish
Japanese
Korean
Latvian
Lithuanian
Macedonian
Malay
Maltese
Norwegian
Persian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swahili
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Welsh
Yiddish
26. Are printer-ready versions of the articles available?
Yes. The Printer Friendly button at the top of the screen offers multiple print options. Users can even print translated versions of the articles (by activating the Google Translate feature).
27. How do I print an article?
Click on the Printer Friendly button at the top of your screen. You have the choice of printing the entire article or just the individual page that you are viewing. You also have the choice of printing with or without images. By activating the Google Translate feature, it is possible to print translated versions of the article as well.
28. How do I cite an article from Marshall Cavendish Digital?
The Cite This button at the top of your screen provides citation information in three formats: Modern Language Association (MLA), American Psychological Association (APA), and Chicago Manual of Style, 15th Edition (CMS 15). Location of access information, if required for report writing, will need to be provided by the user.
29. Can I email an article to a friend?
When you are reading an article, the E-mail button at the top of your screen will allow you to email a Web page link to one or more authorized users of Marshall Cavendish Digital and include a personal message. Use commas to separate the names and email addresses of multiple recipients. If you wish to share Marshall Cavendish Digital content with friends who are not authorized users, you can paste small portions of articles directly into an email. Detection of excessive email traffic will lead to temporary suspension of the email function. Library administrators may choose to disable the email function for all patrons. Please contact customer service at customerservice@marshallcavendish.com in order to disable or enable the email function.
30. How do I bookmark content?
You must first create a My Folder account. Then, when you are reading articles, you can use the Bookmark button at the top of your screen to bookmark individual article pages. You can bookmark multiple pages for an individual article.
31. How do I take notes?
You must first create a My Folder account. Then, when you are reading articles, you can use the Take Notes button at the top of your screen. You can edit the same note for an individual article multiple times, or you can save multiple notes for an individual article. You can sort, select, export, and email the notes from your folder.
32. Are the online illustrations the same as in the print version?
The majority of illustrations in each print title are usually available online. For some titles, the digital illustration program is virtually identical with that of the print version. Differences are due, in part, to the availability of digital rights. If digital rights to a photograph are unavailable, Marshall Cavendish Digital will often try to provide a suitable alternative. Virtually all drawings, diagrams, and maps published in print are available online.
33. How do I zoom and pan an image?
Use the tool bar that appears at the top left of any illustration when you drag your mouse over it. Dragging the zoom triangle back and forth along the scale allows you to zoom the image in and out. Once the image has been zoomed to the desired level, click and drag the image to pan to the section that is of interest. You cannot pan an image unless it has first been zoomed. Image controls for zooming can also be obtained with a right click on the image, unless the feature has been disabled by your institution.
34. How do I print an image?
Use the tool bar that appears at the top left of any illustration when you drag your mouse over it. You can print full images or zoomed-in portions of images. Printouts include any related caption and permission information, as well as a citation for the source article. Image controls can also be obtained with a right click on the image, unless the feature has been disabled by your institution.
35. How do I save an image?
Use the tool bar that appears at the top left of any illustration when you drag your mouse over it. You can save images to your folder (if you have registered for a My Folder account) or directly to your computer. Image controls can also be obtained with a right click on the image, unless that feature has been disabled by your institution.
36. Why are image captions not translated when the rest of an article is translated?
Within the regular article context, images and their captions are displayed as Flash elements, and Google Translate applies only to non-Flash elements. However, there are two ways for users to see translated versions of the image captions. (a) When a user clicks on the Printer Friendly options that include images, a print preview window is loaded in which the captions are translated along with the article text. The user can then read the translated captions without actually printing the article. (b) When a user saves images to My Folder and then clicks on the thumbnail within the My Saved Images section of the folder, a non-Flash version of the image will be loaded on a page where the caption can be translated.
37. How do I use the dictionary?
Double-click on any word in the text, or click the Dictionary button at the top of your screen. You may need to disable pop-up blockers in your browser in order to permit usage of the double-click function.
38. Do you enable links to other Web sites?
Yes. External links may be found within articles and in the Research Tools available for each title, including lists of subject-specific URLs for museums, research institutions, government agencies, databases, and other digital resources. Because URLs and the contents of Web sites change regularly, Marshall Cavendish takes no responsibility whatsoever for the content and function of Web sites outside of Marshall Cavendish Digital. Library administrators may choose to disable all links to other Web sites. Please contact customer service at customerservice@marshallcavendish.com in order to disable or enable links.
39. How often is Marshall Cavendish Digital updated?
The currency of the Marshall Cavendish Digital content is reviewed on a regular basis. Special attention is given to the content in the science and health categories, which are particularly susceptible to currency issues.
40. How do I report a link that does not work?
Please contact us by email (customerservice@marshallcavendish.com) to report any failures in the operation of the Web site. We appreciate your taking the time to notify us for purposes of improving Marshall Cavendish Digital for yourself and for others.
41. How do I submit a question or comment?
Click on Contact Us for details about various contact options.
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